![]() Refund is pending due to insufficient funds and has crossed the pending refund expiry window. Payment method is canceled by a customer or expired by the partner. Refund declined by our financial partners. In this case, we recommend accepting or challenging the dispute instead of refunding to avoid duplicate reimbursements to the customer. These reasons include:Ī customer disputed the charge while the refund is pending. failure_reason: The reason why the refund failed.failure_balance_transaction: The ID of the balance transaction representing the amount returned to your Stripe balance.When using the API, a Refund object’s status transitions to failed and includes these attributes: This process can take up to 30 days from the post date. When this happens, the bank returns the refunded amount to us and we add it back to your Stripe account balance. For example, a closed bank account or a problem with the card can cause a refund to fail. Handle failed refundsĪ refund can fail if the customer’s bank or card issuer can’t process it. If a customer has closed their method of payment, the bank might return the refund to us-at which point it’s marked as failed. ![]() In rare cases, a refund back to a card might fail.įor other payment methods, like ACH and iDEAL, refund handling varies from bank to bank. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (for example, check or bank account deposit). Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. You can’t send a refund to a different destination, such as another card or bank account. Refunds can only be sent back to the original payment method used in a charge. You can only issue full refunds in this way partial refunds must be issued individually. Select what payments you want to refund by checking the box to the left of each payment-even over multiple pages of results. ![]() The Dashboard supports the bulk refunding of full payments. You can issue more than one refund against a charge, but you can’t refund a total greater than the original charge amount. Stripe immediately processes refunds, which can’t be canceled. You can issue refunds by using the Refunds API or the Dashboard. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit isn’t issued. Some refunds-those issued shortly after the original charge-appear in the form of a reversal instead of a refund. You enabled Email customers for refunds in the Dashboard.The customer has a stored email address.The original charge was created on a customer in your Stripe account.If all of the following conditions apply, we send an email to your customer notifying them of the refund: Disputes and chargebacks aren’t possible on credit card charges that are fully refunded. You can’t cancel refunds after they’re issued. Successful refunds appear on the bank statement of your customers in real time, depending on the card network and issuing bank. ![]() We submit refund requests to your customer’s bank or card issuer. Additionally, Stripe doesn’t return processing fees from the original transaction if it’s refunded. Check our pricing page for more information. Read more about pending refunds on Stripe Support.ĭepending on the payment method used, you might incur fees to refund a charge (for example, a full or partial refund of a bank transfer). In this situation, top up your account balance or enable auto-debits to process the refund. It’s possible for a refund to be held in a pending state due to a negative balance on your account. To view a list of all your refunds, go to the Refunded payments page in the Dashboard. If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account. (You can also cancel a payment when it’s in the appropriate state.) Refunds use your available Stripe balance, which doesn’t include any pending balance. You can partially or fully refund any successful payment.
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